It crashed after it was finished with that version as well. I also attempted to uninstall Reader DC - French language, 15.016.20039. I was trying to be helpful and point out that the tool only crashed as it was exiting, regardless of what the results of the uninstall were. Part of my troubleshooting process was to provide multiple scenarios to see if I had different results. My entire point was that the tool crashed regardless of the machine it was being used on or if it was even installed or not installed. I only tried the tool without reader installed as a troubleshooting step, I know it is not meant to be used in that scenario.
#Adobe cleaner tool software#
It provided a "scrubber" like uninstall, had built in logic to uninstall any version of the DC software and supported a silent uninstall (typically provided for enterprise environments). Companies, at times, also decide to stop supporting software and it needs to be removed quickly (flash comes to mind here). We have to prepare for those types of scenarios.
#Adobe cleaner tool pdf#
pdf reader in the future or Adober Reader DC has a future critical vulnerability, I can quickly uninstall 1000's of copies of Adobe Reader DC silently. One of my other intended uses for this tool is if a policy comes out where my company decides to use another. I was only preparing for that scenario, as well as others. I am not currently using this tool as a clean up for failed installations. I am only trying to find a removal option for DC versions of Adobe Reader, not 11.x or 10.x, etc. We also support Reader in multiple languages, which carry different GUID's themselves. Mobile devices that do not regularly check in on the network might be behind a few versions. While we try to keep the same version of Adobe software on all machines, anyone who has ever been in charge of global deployments knows that can be a difficult task. I support a global company with 1000's of machines. If you are having an issue that prevents you from installing the product or I'm missing some detail, please post back. The cleaner is a backup tool for use in unusual cases.ĭo either of those apply to you? In two places above you state the cleanup is successful and logging completes.
#Adobe cleaner tool install#
Use the uninstaller to uninstall the product and only use the cleaner if a future install somehow fails because the previous uninstall was not complete. Moreover, the cleanup tool is not a replacement for the product uninstaller. If you haven't deployed yet, there's no reason to uninstall.There are versions for each product version (e.g.: use the 11.x cleaner to remove 11.x products). If you are removing older versions of Reader (or any older versions exist on the machine), then you are not using the right version of the cleaner.If it's crashing in that scenario, you don't have a problem but there could be a minor tool bug when running it when no product is installed. If you are installing Reader for the first time on machines then you don't need the cleaner.I'm still not clear on whether you're reporting a bug or are having a problem.
I see that you're installing the lasted version downloaded online.
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